This online privacy policy (“Privacy Policy“) applies to the operation of this website ( (the “Website”). Family & Children’s Services of the Waterloo region is the owner and is committed to respecting and maintaining the privacy of all personal information that is gathered through access to or use of the Website or use of any of the Online Services.

This Privacy Policy applies in regard to personal information about you that is collected in conjunction with your access to the Website and/or use of the Online Services through the Website, and references to “personal information” in this Privacy Policy only apply to personal information collected in such circumstances.  will only collect, use and disclose your personal information in accordance with the terms of this Privacy Policy.

By accessing the Website you hereby consent to the collection, use, disclosure, and retention of your personal information as described in this Privacy Policy.

If you are less than the age of majority in the province or territory in which you reside, you must have one of your parents or legal guardians review this Privacy Policy and agree to all of its terms and conditions on your behalf. We do not knowingly retain any personal information about any individual under the age of 16 years of age and, to the extent permitted to do so by applicable laws, we will securely delete such information from our systems upon being requested to do so by a parent or legal guardian. We may, however, retain personal information about an individual that is less than 16 years of age where: (i) such individual has purchased a product through the Website in regard to the cancellation of such purchase and retrieval of the underlying product sold to such individual; (ii) such personal information is relevant to litigation or potential litigation; (iii) such individual has undertaken any wrongful conduct or conduct that is otherwise actionable in regard to the exercise by Family & Children’s Services of Waterloo region, its owner in any remedy or recourse available to them; and/or (iv) such retention is reasonable and otherwise permitted under applicable laws.

This Privacy Policy may be amended from time to time in regard to modifications to the Website, applicable laws and/or the services offered through the Website. Notice of any such modification will be provided in the header of this Privacy Policy by way of an amended Effective Date. You are therefore invited to periodically access this Privacy Policy and make note of the Effective Date to determine whether changes have been made since you last reviewed it. A revision history with respect to changes made to our Online Privacy Policy is available upon written request. If we make any revisions that materially change the ways in which we use or share your personal information, we will give you the opportunity to consent to such changes before applying them to that personal information.

Why is personal information collected?

The following is a summary of the reasons why personal information is collected in regard to your access to the Website and use of the Online Services:

  • personal information is required to make use of certain features of the Website.
  • personal information is required to help us improve the Website by better understanding how the Website is being accessed and used by you and other end users
  • personal information is required to communicate with you in terms of inquiries that you may make or to send you promotional offers and materials with respect to the Website, our products and/or those of our parent and affiliates.

What personal information is collected and for what purpose is it being collected?

Use of the Website

The following personal information may be collected in terms of your access and use of the Website or certain sections or features of the Website:

  • You may be required to provide your name, e-mail address, mailing address and/or phone number when you request product information or contact us in regard to warranty claims for Schluter products;
  • You may be required to provide your name and  e-mail address when you create a user account for the Website;
  • Your use of social media networks and social media account names may be made known to us when you opt to “share” Project Lists via social media sites such as Facebook and Twitter;
  • Certain features of this Website may attempt to determine your geographical location through your IP address;
  • We monitor access to certain Website resources and features by end-users and other browsing patterns and history. Any such data will be anonymized and aggregated and will not be associated with you specifically.
  • In some instances, we may ask you to provide us with your feedback in terms of your user experience on the Website, with respect to any dealings with any of our dealers or with respect to any of your purchases through the Website. If you choose to provide us with such feedback, you agree that we may use it internally to assess any changes or improvements to the Website. If you provide us with contact information, we may contact you to obtain clarifications or obtain your further input.

User communications

When you send an e-mail or other communications to Schluter, we will use your contact information and whatever other information is provided in your communication for the purposes of our review, processing, redirection, escalation, and response to your comments or inquiries. These can include e-mails sent by you via the “Contact Us” feature to make inquiries or report abuse on the Website; e-mails sent to personal recipients and authorized Schluter dealers to share Project Lists, or sharing of Project Lists through social media platforms such as Twitter and Facebook.

Where is your personal information kept?

Your personal information is kept at secure facilities and on secure servers owned and operated by third-party service providers retained by Family & Children’s Services of Waterloo region that are located in the United States. 

  1. How do we protect your personal information?

We have administrative, technical, and physical safeguards designed to protect your personal information. While reasonable safeguards and security measures are in place to prevent unauthorized use, access, or disclosure of your personal information, Schluter cannot guarantee that such safeguards are impenetrable from breaches. You assume the risk of the unauthorized use, access, or disclosure of your personal information that may occur as a result of transmission over networks outside the control of Schluter or access of encrypted information by unauthorized persons.

If you are a registered user, your user information may be retrieved through access to your account. The risk associated with the foregoing can be mitigated by using strong a password and changing it frequently. You should take all reasonable steps to secure your account password from unauthorized disclosure and/or use. 

Links to third-party websites

The Website may also contain third party hyperlinks. You acknowledge and agree that we are not responsible for the collection and use of your personal information by such third parties that are not under our control. We encourage you to review the privacy policies of each website you visit.

Retention of Personal Information

Personal information that is collected by Family & Children’s Services of the Waterloo region is retained for as long as the information is necessary, useful, or relevant for the realization of the purpose for which it is collected or obtained (as set forth in this Privacy Policy or as otherwise disclosed at the time of collection).

Personal information may be retained beyond the realization of the main purposes for which it was originally collected (including, without limitation, completion of any transaction or termination of any account on the Website). 

Account changes and removal

You may correct and update personal information on file with your user account at any time by logging in and making changes under the “Profile” section. Please note that previous information on file will continue to be archived by Family & Children’s Services of the Waterloo Region.

Deletion of your user account will not automatically result in the destruction of all of your personal information. We may continue to retain such personal information to fulfil any outstanding orders, or for archival, security, and/or litigation purposes, or where required by applicable law.

Further information

If you have any questions about the Privacy Policy or have any concerns in terms of this Privacy Policy or Schluter’s compliance with this Privacy Policy, please contact Clayton Greaves at